{
  "status": "completed",
  "credits": 0.052,
  "outputs": {
    "queue": [
      {
        "id": "M-101",
        "team": "refunds",
        "team_probability": 1,
        "urgency": "medium",
        "urgency_score": 1.07,
        "damaged": true,
        "model_sure": true,
        "reply_draft": "I’m sorry the headphones stopped working and developed a burnt-plastic smell. I’ve passed your refund request to our refunds team for review. Please stop using them."
      },
      {
        "id": "M-102",
        "team": "deliveries",
        "team_probability": 0.99,
        "urgency": "medium",
        "urgency_score": 1.05,
        "damaged": false,
        "model_sure": true,
        "reply_draft": null
      },
      {
        "id": "M-103",
        "team": "replacements",
        "team_probability": 1,
        "urgency": "medium",
        "urgency_score": 0.85,
        "damaged": true,
        "model_sure": true,
        "reply_draft": null
      },
      {
        "id": "M-104",
        "team": "product_advice",
        "team_probability": 0.99,
        "urgency": "low",
        "urgency_score": 0.19,
        "damaged": false,
        "model_sure": true,
        "reply_draft": null
      },
      {
        "id": "M-105",
        "team": "refunds",
        "team_probability": 0.92,
        "urgency": "high",
        "urgency_score": 2,
        "damaged": false,
        "model_sure": true,
        "reply_draft": "Mi dispiace per i tre addebiti sullo stesso ordine. Ho inoltrato la richiesta di rimborso al nostro team rimborsi, che verificherà la situazione."
      },
      {
        "id": "M-106",
        "team": "other",
        "team_probability": 1,
        "urgency": "low",
        "urgency_score": 0,
        "damaged": false,
        "model_sure": true,
        "reply_draft": null
      },
      {
        "id": "M-107",
        "team": "product_advice",
        "team_probability": 0.75,
        "urgency": "low",
        "urgency_score": 0.01,
        "damaged": false,
        "model_sure": true,
        "reply_draft": null
      },
      {
        "id": "M-108",
        "team": "deliveries",
        "team_probability": 0.99,
        "urgency": "high",
        "urgency_score": 1.98,
        "damaged": false,
        "model_sure": true,
        "reply_draft": null
      }
    ]
  }
}