1 00:00:01,660 --> 00:00:02,920 Welcome to the full tour 2 00:00:02,980 --> 00:00:04,760 of the Spoke and Chain service desk. 3 00:00:05,480 --> 00:00:07,540 In the next three minutes, we'll go through a whole 4 00:00:07,640 --> 00:00:11,720 working day: bookings, repairs, customers, parts, and the weekly report. 5 00:00:13,140 --> 00:00:14,100 This is the board. 6 00:00:14,780 --> 00:00:16,800 Each column is a stage of the job. 7 00:00:17,540 --> 00:00:19,840 Waiting on the left, on the stand in the middle, 8 00:00:20,280 --> 00:00:21,780 and ready to collect on the right. 9 00:00:22,500 --> 00:00:25,340 The color of each card follows its column, so you 10 00:00:25,380 --> 00:00:27,160 can read the board from across the room. 11 00:00:28,500 --> 00:00:29,520 Let's book a new job. 12 00:00:30,240 --> 00:00:33,659 Press New Booking, type the customer's name, pick the bike, 13 00:00:33,800 --> 00:00:34,880 and choose the service. 14 00:00:35,840 --> 00:00:37,740 The board looks at the mechanic's calendar 15 00:00:37,820 --> 00:00:39,440 and suggests the first free slot. 16 00:00:40,860 --> 00:00:42,159 When a mechanic takes the bike, 17 00:00:42,420 --> 00:00:44,000 the card moves to On the Stand. 18 00:00:44,479 --> 00:00:47,479 A timer starts, and the customer receives a short text 19 00:00:47,520 --> 00:00:50,180 message, so nobody has to call the shop to ask. 20 00:00:51,624 --> 00:00:53,884 When the work is done, mark the job ready. 21 00:00:54,944 --> 00:00:57,564 The parts you used are added to the invoice with 22 00:00:57,624 --> 00:01:00,584 labor, and the total is shown on the right, ready 23 00:01:00,644 --> 00:01:01,804 to print or to send. 24 00:01:08,224 --> 00:01:09,424 Now, customers. 25 00:01:10,484 --> 00:01:11,924 Type a name in the search box. 26 00:01:12,484 --> 00:01:16,063 The customer's card shows their bikes, their phone number, and 27 00:01:16,244 --> 00:01:17,644 every job we have done for them. 28 00:01:19,024 --> 00:01:20,544 Open a bike to see its history. 29 00:01:21,164 --> 00:01:23,304 Here you can see that this gravel bike had new 30 00:01:23,324 --> 00:01:24,424 brake pads in June, 31 00:01:24,824 --> 00:01:26,464 so today we only need to check them. 32 00:01:27,884 --> 00:01:29,063 Next, the parts. 33 00:01:29,703 --> 00:01:31,284 The inventory lists everything 34 00:01:31,324 --> 00:01:33,124 we stock with the quantity on the shelf. 35 00:01:33,764 --> 00:01:35,684 Anything below its minimum turns red. 36 00:01:37,084 --> 00:01:38,444 Brake cables are running low. 37 00:01:38,984 --> 00:01:40,563 Select them and press reorder. 38 00:01:41,264 --> 00:01:44,224 The order goes to our usual supplier, and the line 39 00:01:44,324 --> 00:01:46,284 turns gray until the parts arrive. 40 00:01:51,664 --> 00:01:53,884 At the end of the week, open the report. 41 00:01:54,524 --> 00:01:57,624 It shows how many jobs we finished, the average time 42 00:01:57,664 --> 00:02:00,964 on the stand, and which services brought in the most. 43 00:02:02,344 --> 00:02:06,004 This week, tune-ups were the most common job, but suspension 44 00:02:06,104 --> 00:02:07,504 services earned the most. 45 00:02:08,124 --> 00:02:11,104 That helps us decide which courses to offer our mechanics. 46 00:02:12,504 --> 00:02:13,844 Finally, the settings. 47 00:02:14,484 --> 00:02:17,464 Here you set the opening hours, the mechanics on duty, 48 00:02:17,844 --> 00:02:19,944 and the text of the message customers receive. 49 00:02:21,383 --> 00:02:23,284 That's the whole day in the service desk. 50 00:02:23,744 --> 00:02:25,404 Book, repair, hand back, 51 00:02:25,764 --> 00:02:27,424 and keep an eye on the parts. 52 00:02:27,924 --> 00:02:28,744 Thanks for watching.