1
00:00:01,660 --> 00:00:04,140
Hi, this is a quick tour of the Spoken
Chain

2
00:00:04,240 --> 00:00:07,740
service desk, the booking board our
workshop opens every morning.

3
00:00:09,060 --> 00:00:10,720
On the left, you see today’s bookings.

4
00:00:11,160 --> 00:00:13,860
Each card shows the customer, the bike,
and the job,

5
00:00:14,340 --> 00:00:16,160
and its color tells you the status.

6
00:00:17,220 --> 00:00:19,500
Blue is waiting, amber is on the stand,

7
00:00:20,079 --> 00:00:21,440
and green is ready to collect.

8
00:00:22,880 --> 00:00:24,780
To book a new job, press New Booking.

9
00:00:25,420 --> 00:00:26,480
Type the customer’s name,

10
00:00:26,780 --> 00:00:28,700
pick the bike, and choose the service.

11
00:00:29,520 --> 00:00:32,740
A standard tune-up takes about forty-five
minutes, so the board

12
00:00:32,780 --> 00:00:34,220
suggests the first free slot.

13
00:00:35,620 --> 00:00:37,040
When a mechanic starts the job,

14
00:00:37,300 --> 00:00:39,140
move the card to On the Stand.

15
00:00:39,700 --> 00:00:40,979
The timer starts on its own,

16
00:00:41,260 --> 00:00:42,840
and the customer gets a text message.

17
00:00:44,280 --> 00:00:46,420
When the work is done, mark it Ready.

18
00:00:47,479 --> 00:00:49,960
The parts you used go on the invoice, and
the

19
00:00:50,020 --> 00:00:51,960
total appears here on the right.

20
00:00:53,380 --> 00:00:53,800
That’s it.

21
00:00:54,120 --> 00:00:55,160
Book, work, ready.

22
00:00:55,580 --> 00:00:57,540
Next time, we’ll look at the parts
inventory.